Frequently asked questions

Frequently Asked Questions

Can I have a die cut, topper or embellishment in a different colour?

Certainly.  Just use the Custom Order Form, or email me on elgyfu@tinteddy.com and let me know your requirements.

I will get back to you as soon as possible to let you know if what you want is doable.

I can then create your order for you in different colours, or different quantities.

Please note that I can not change the dimensions of the die cuts and toppers, sorry.

Can I buy a bigger pack of die cuts, toppers or embellishments?

Indeed you can.

I list popular size options, but am happy to make up a larger order for you.

Just use the Custom Order Form, or email me on elgyfu@tinteddy.com and let me know your requirements.

I can let you know the price and add the new options to the listing – or create a listing especially for you.

Please note that very large orders may require longer to get supplies and create your products for you – I will let you know about this up front, of course.

Do you do custom clip art images?

I am sorry but I am unable to take requests for custom clip art and other graphics right now.

Can I use Tin Teddy supplies on things I sell?

You can indeed.

For Tin Teddy Digital products there are a few limitations as to how they can be used commercially- check out the Tin Teddy Digital Product Usage License Agreement.

For Tin Teddy Physical diecuts, toppers and embellishments – please do use them on products for sale!

If you have any questions, don’t hesitiate to contact me.

PS – I have lots of articles to help you sell your products at craft fairs and online, check out the Tin Teddy Blog and the Craft Seller Success Podcast!

What materials are the toppers, die cuts and embellishments made of?

We use quality materials for the toppers, die cuts and embellishments.

Check out this article – Why Quality Materials Matter –  to find out more about the materials we use when making your Tin Teddy products.

The listings for each product will say which materials was used.

How do I know I can trust buying from Tin Teddy?

Tin Teddy was founded in 2004. My popular Tin Teddy Blog has been going since 2012.

I have been selling on Etsy since 2012, you can check out my shops there:

  • Tin Teddy – a range of my digital products
  • Antique Dog Prints – vintage and antique dog prints (and a few other animals)
  • Tin Teddy Die Cuts – a range of the die cuts, toppers and embellishments – opened late November 2012

I do not have any access to your payment details.

When you check out, your payment will be handled by Paypal. You do not need an account with them, and can use your credit card.

Click the logo below to find out more about Paypal.

PayPal Logo

If you have any concerns, contact me and have a chat 🙂

How do I pay in the Tin Teddy Shop?

When you check out, your payment will be handled by Paypal.

You do not need to already have an account with them, and can use your credit card.

Click the logo below to find out more about Paypal.

PayPal Logo

I do not have any access to your payment details.

When will I get my products?

Digital Products

As soon as your payment clears you will see a page with the download links.  You will also be sent an email with the links.

You can access your downloads at any time from the Downloads section of your Account Page (as long as you are logged in).

If you have any issues with downloading your products, just contact me so I can help you.

Physical Products

I aim to get your purchases to you as soon as possible – hey, I hate waiting for things I have bought too!

I will post your products to you within 5 working days of getting your order, often much sooner.

I post with Royal Mail.  Please remember that I am in the UK.

Check out the Delivery Page for more info on shipping.

Still got a question?

Contact me with this form and I will get back to you as soon as possible.

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